Frequently Asked Questions
Everything you need to know about shopping with Damivas
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes between 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our facility.
What is the Damivas return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your order status directly through the 'Order History' section of your Damivas account.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from 9 AM to 5 PM EST, Monday through Friday.